Saudia Aerospace Engineering Industries (SAEI) Success Story with Indorse
Saudia Aerospace Engineering Industries (SAEI) Success Story with Indorse Intro: Saudia Aerospace Engineering Industries (SAEI) is a world-class full-service Maintenance, Repair, and Overhaul the leading (MRO) organization in Saudi Arabia with over 59 years of experience and more than 4,500 highly qualified and trained professional workforce. SAEI has established itself as one of the largest and most experienced in the MENA region. SAEI is wholly owned by Saudi Arabian Airlines Holding. SAEI’s headquarter is located at King Abdul Aziz International Airport (KAIA) in Jeddah, Saudi Arabia. SAEI’s main base facility in Jeddah accommodates wide-body aircraft up to B747-400 and B777, with a future planned expansion of maintenance hangars capable of accommodating A380 Aircraft. SAEI is the right technical arm of Saudia that provides full maintenance support to the Saudia fleet. SAEI also provides its services to Saudia’s affiliates and to several other major local, regional and international airlines. As part of the SAUDIA Group, they have been a cornerstone for the growth and development of the aviation industry in the Kingdom of Saudi Arabia. Situation: The company was highly using traditional paper-based processes as all companies for internal communications, agreements, and approvals, Memos etc. Then, there was a direction from the CEO of the company toward stopping any use of traditional paper-based forms and start digitalizing every paper-based transaction. They decided to go with an easy-to-use and smart signing technology that streamlines signature processes and makes work more efficient and smoother. Solutions: IT department contacted Indorse to plan for the purchase order directly to start enjoying the benefits of Indorse all-in services. Real testing has been performed by the IT experts with some of their business users in the environment of the company. Results: The results were excellent, and they experienced a very successful preview of the product’s potential and capabilities in the first purchase order. That led to another bigger purchase order decision two months later. SAEI wanted to expand the use of Indorse products to unlock access to more benefits, features, and users throughout their various departments of HR, finance, and procurement, and among the executive directors from CFO, CEO, and COO. “SAEI is a considerable client with a high potential for requesting enormous orders, different features, and evolving needs. Indeed, some of these features were planned to be developed and integrated into our product’s system, and some were not on the list. That ended in a situation in which they required some features that were not found in our product system. We considered it a golden opportunity to expand, grow and improve our product in light of our client’s requirements.” “We were satisfying their demand as we’re moving forward. Ultimately, we aspire to cover the entire 4500 professional workforces with our services in the future, making sure all their operations are accomplished and automated via Indorse Product so that no one in the company needs a single paper to sign and transact,” said Hashim Geoffrey, the Business Development Director at Indorse. All Business Cases
United Naghi Success Story with Indorse
United Naghi Success Story with Indorse Intro: United Yousef M. Naghi Co. Ltd. was established in 1995 with a vision of excelling in the expansion and delivery of volume quality and efficient service delivery in products and services ranging from consumer electronics, home appliances, and air conditioning to home facilities. They have 6 separate companies, more than 1000 employees, and 30 years in the market. Situation: They were using DocuSign, the biggest company in our field which has significant investments worldwide. United Naghi had used DocuSign for more than one year for more than 100 users. 4 months before they finished their annual subscription with DocuSign, we proposed our product to them, and show its features. Their biggest struggle with DocuSign was customer support. They needed to contact customer support for some urgent issues while DocuSign’s customer support were taking from 2 weeks to 2 months to respond to their inquiries. United Naghi was upset because this hinders their business processes and lags operations. Solutions: What sets us apart and helps United Naghi chooses us is that: First: Our focus is on the Saudi market while DocuSign it’s a secondary market because they depend on US and European markets. Second: The scope of our Indorse platform is more comprehensive and we have complete solutions areas covering more than just the signature and the workflow as DocuSign. We cover The Signature, The Workflow, The Document Management, and Archiving in one platform for one subscription. Third: Unlike DocuSign which stores the data in the US which is a true risk that may face United Naghi in the future. We store the customer data in local data centers in Saudi Arabia that is registered with Saudi Communications, Space & Technology Commission https://www.cst.gov.sa/. When it comes to compliance, we act locally. When it comes to security, we believe it’s obligatory to help organizations protect their data and meet policy obligations, and drive more digital transformation at any stage of their business. It’s a foundation we build with you to infuse trust into relationships which results in seamless interactions and unlocked growth. Fourth: We have greater localization capabilities that we can smoothly integrate with government service providers to connect with our Indorse platform, while this can never be possible with DocuSign because their US-based server makes their product not integrable with our local government-data providers such ELM and Absher. Results: United Naghi decided to conduct User Acceptance Testing (UAT) before they go forward. And key managers from various departments were following the short demonstration meeting with great interest and looked forward to seeing its worthwhile outcomes. After that session ended, an initial assessment was formed by the IT director along with a one-question survey: do you recommend the change to Indorse or not? The answer in all response was to approve the change to Indorse! 20 Managers were invited, 11 of them attended the demo session, and 6 of them answered the survey 5 min after it had been sent via email. A proposal was sent to the head of procurement. They have negotiated the price, and we successfully sealed the deal with them packed with a 5% discount. So they decided to go with us and purchased Indorse product. Now they have been using it for more than one year and they renewed their subscription with us. They had high expectations and touched on the results that meet these expectations, which encouraged them eventually to take the right decision to change to Indorse, the highly competitive product for Saudi clients. This was United Naghi’s success story as one of the most influential clients. All Business Cases